Bottom, line, they have great products and great service. I bought a stem bag and very pleased with it.
Met representative at an Expo at a week long biking event in Iowa called RAGBRAI. Was looking for a stem bag for an e-bike. I didn't have the bike with me and the rep warned that they don't fit all e-bikes due to some of the stem configurations on those bikes (you can determine by looking at pictures online and checking out the configuration of the stem on your e-bike). Instead of just trying to sell the product, he actually wanted me to get the right product. I took a card and checked when I got home and determined it would fit. Ordered a stem bag but messed up the color in the order - noticed within an hour. Wrote an email and asked to change it to the right color thinking this had a very low chance of success. By the next day, the order was updated. Got the bag and it fits great, insulates the bottle in the Iowa summer heat, good quality materials and workmanship. I have bought some disappointing bike bags over the years, I will always check these guys out first when needing a bag or drink holder for our bikes.